The mothers2mothers invites South African unemployed graduates to apply for Internship Programme 2025.
Position: IT Intern
Organisation Levels: mothers2mothers -> m2m Head Office -> Finance
Location: Cape Town, Western Cape
Type of position: Graduate Internships
Education: Degree
Closing Date: 17 January 2025
Job Description
Support the electronic technologies which are used directly by mothers2mothers employees at HO and across all countries.
Key Performance Areas:
Helpdesk
- Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
Day to Day Support of Head Office
- Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
- Troubleshoots systems and network problems.
- Diagnoses and solves hardware/software faults in the user environment
- Set up electronic equipment for employee use
- Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
- Identifies software\hardware problems and trends proactively referring to the necessary vendor when appropriate
- Set up electronic equipment for employee use
- Facilitates IT systems training as needed
- Reads technical manuals of all new electronic equipment
- Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
- Answers users queries regarding computer software and hardware
- Assesses basic computer skills of m2m staff and provides on the job training where required
- Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
- Creates user accounts
- Maintains user accounts\groups databases
Job Requirements
Qualifications and Experience:
• IT Degree
• Administration and record Keeping
• English communication – verbal and written
Competencies:
• Ability to prioritize and manage a number of urgent tasks simultaneously to ensure timely completion/escalation;
• Excellent presentation and training skills;
• Ability to approach and solve problems in a logical, structured and proactive manner;
• Honest, reliable and dedicated work ethic with excellent time management skills;
• Ability to perform under pressure;
• Excellent interpersonal skills with an ability to interact successfully within a dynamic, multicultural environment;
• Ability to adapt to advancing technologies on an ongoing basis.
mothers2mothers is an equal opportunity employer.
We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people.
Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.
Closing Date: 17 January 2025
How To Apply
Apply Here: Information Technology Internship Programme 2025
