Tracker: Learnership Programme 2025/2026

ByRainbow Time

Tracker invites unemployed South African youth aged 18–35 to apply for a 12-month Learnership Programme. This initiative aims to empower participants with valuable skills, practical work experience, and professional development opportunities to enhance their employability and contribute to personal growth. Successful applicants will engage in a structured training programme combining theoretical learning with hands-on experience in a dynamic work environment.

Position: Business Administration Services Learnership
Reference Number: track_001443
Location: Randburg
Industry: IT & Internet
Category: Call Centre and Telesales
Contract: 12-month Apprenticeship
Remuneration: Market-related minimal stipend (to cover basic expenses)
EE Position: Yes (Preference to designated groups and people with disabilities)
Application Deadline: 19 August 2025

Programme Overview
  • Structured to develop business administration skills aligned with FET Certificate: Business Administration Services (SAQA ID 61595)
  • 25 positions available in Customer Engagement and Acquisitions & Scheduling
  • Combines weekly theoretical learning with on-the-job practical experience
Key Responsibilities
  • General administrative duties: filing, record-keeping, data capturing
  • Support document preparation (reports, presentations, spreadsheets)
  • Email, telephone, and in-person communication management
  • Provide excellent customer service and call resolution for Tracker clients per SOPs
  • Maintain departmental Abandonment Rate and Service Levels
  • Capture and update client information accurately; follow up on outstanding queries
  • Use post-call service rating systems and maintain accurate statistics
  • Assist clients with basic financial and legal queries
  • Support customer retention through effective query resolution
  • Perform post-installation testing and provide first-line technical support for Tracker units
  • Adhere to telephony schedule and communication SLAs
  • Assist with additional tasks assigned to ensure quality service
Minimum Requirements
  • South African citizen, aged 18-35, no criminal record
  • Matric certificate with:
    • English: Level 4/D symbol
    • Mathematics or Maths Literacy: Level 3/E symbol
  • Unemployed and not currently studying
  • Basic computer literacy (MS Office: Word, Excel, PowerPoint, Outlook)
  • Strong verbal and written communication skills
  • Ability to work professionally under pressure and in a multi-skilling environment
  • Positive attitude, willingness to learn, strong work ethic
  • Passion for customer service and excellent interpersonal skills
Application Process
  • Submit CV with:
    • Certified copy of ID
    • Certified copy of Matric certificate
    • Any relevant certificates or qualifications
  • Preference given to designated groups and people with disabilities
  • If not contacted within 4 weeks post-application, consider application unsuccessful

If you’re interested in developing business administration and customer service skills in a practical environment while working toward an official qualification, this learnership is a great opportunity—especially if you meet the eligibility criteria.

This learnership is a valuable opportunity for unemployed youth to gain practical experience, a recognized qualification, and enhanced skills in business administration and customer service.

Make sure to apply before the closing date: 19 August 2025.

How To Apply

Apply Here: Business Administration Services Learnership