Nedbank Yes Youth – Contact Centre Opportunity

ByRainbow Time

Nedbank invites young, dynamic individuals to apply for the YES Youth – Contact Centre Programme based in Umhlanga, Durban. This 12-month fixed-term opportunity aims to empower unemployed South African youth between the ages of 18 and 29 by providing valuable workplace experience within a professional banking environment. Participants will gain hands-on exposure to client service, sales, and collections functions while developing essential communication, problem-solving, and teamwork skills that enhance employability in the financial services industry.

The programme offers a monthly stipend to assist with basic living costs while participants acquire experience in a supportive and growth-focused setting. Successful applicants will be required to work onsite at the Nedbank Park Square Campus in Umhlanga Rocks, maintaining professional conduct and commitment to the bank’s core values of integrity, respect, accountability, and client-centred service. This initiative forms part of the Youth Employment Service (YES) programme, aimed at fostering meaningful employment pathways and contributing to long-term economic participation.

Position: YES YOUTH – Contact Centre (Durban – Umhlanga)
Duration: 12 months contract
Reference: 142948
Location: Durban, KwaZulu-Natal

Requisition details
REQ: 142948
Application closing date: 14 November 2025
Location
KwaZulu-Natal:

  • Nedbank Park Square Campus, Umhlanga Rocks, Durban North

Nedbank clusters
Successful candidates will be placed in roles across the following areas:

  • Nedbank Contact Centre: Personal and Private Banking

Duration
YES Youth Fixed-term contract for 12 months.

Remuneration
This opportunity offers a stipend, not a salary. It is designed to cover basic costs while you gain valuable work experience to boost your future employability. Please carefully consider which locations you can work in, as the stipend is not intended to support relocation or long-distance commuting.

Youth Employment Service – Contact Centre roles

Purpose
Nedbank recognises the crucial role that the youth plays in shaping the economy and country.

In living our purpose, Nedbank is investing in our youth by providing quality work experience opportunities as part of the YES programme.

Participants who complete the YES programme will increase their competitiveness in the formal job market.

What you’ll do
If your application is successful, you will be placed in the Nedbank Contact Centre in Umhlanga Rocks, Durban.

Job responsibilities will depend on the YES role and division allocation. In general, the YES roles focus on providing great service experience and promoting Nedbank as the bank of choice.

You will be required to do the following:

  • Uphold and promote the Nedbank values of integrity, respect, accountability, and being people-centred and client-driven.
  • Fulfil either a service, sales, or collections role and identify opportunities to promote our products.
  • Sales and services: Deliver professional and efficient call services to enhance the client experience and foster lasting relationships with Nedbank clients.
  • Collections: Manage arrear accounts by addressing defaults on monthly instalments, thereby reducing risk and provisions in alignment with Nedbank’s business strategy.
  • Engage with clients through various channels like email, phone, and SMS.
  • Show passion and drive when interacting with our clients.
  • Help your team be effective by delivering on your duties.
  • Ensure continuity and team success by participating, contributing, and sharing knowledge with your team.

Minimum requirements
You must:

  • have a matric certificate – Grade 12 National Senior Certificate;
  • be between 18 and 29 years old (born between November 1995 to November 2007);
  • be currently unemployed;
  • have not participated in a YES programme at another organisation before; and
  • be South African-born African, Coloured or Indian (South African citizens as set out in the definition of ‘black people’ in the Broad-based Black Economic Empowerment Act, 53 of 2003), with a valid South African ID.

Technical or professional skills

  • You must be proficient in speaking and writing in English.
  • The ability to communicate effectively in any other South African language(s) will be an advantage.
  • You must have basic computer knowledge.

Work

  • You must be prepared to work an 8-hour shift a day, as well as weekends and public holidays (if needed).
  • Depending on your role and allocation, you will be fully onsite in one of the abovementioned locations.

Residential Location
As this programme offers a monthly stipend rather than a full salary, applicants are strongly encouraged to reside within a 30 to 35 km radius of Umhlanga. This proximity supports affordability, punctuality, and consistent attendance, helping participants manage transport costs and logistical challenges effectively. While not a strict exclusion criterion, residential location will be considered as part of the overall suitability assessment.

Residential areas may include but are not limited to:
North of Umhlanga

  • Umhlanga Ridge & Umhlanga Rocks
  • La Lucia
  • Mount Edgecombe
  • Prestondale
  • Sibaya Coastal Precinct
  • Umdloti
  • Verulam
  • Tongaat (oThongathi)
  • Westbrook
  • Genazzano
  • Desainager
  • Mount Moreland
  • KwaMashu
  • Inanda
  • Ntuzuma
  • Phoenix
  • Newlands East & West
  • KwaDabeka
  • Clermont
  • Lamontville
  • Ottawa
  • Shallcross
  • Welbedacht
  • Dassenhoek
  • KwaNdengezi
  • Maryvale
  • Molweni
  • Shongweni
  • Waterfall
  • Crestholme
  • Hillcrest
  • Botha’s Hill
  • Drummond
  • Monteseel
  • Peacevale
  • Cato Ridge

Central Durban & Surrounds

  • Durban North
  • Glen Anil
  • Glen Hills
  • Virginia
  • Morningside
  • Musgrave
  • Berea
  • Overport
  • Essenwood
  • Windermere
  • Sydenham
  • Manor Gardens
  • Greyville
  • Bulwer
  • Umbilo

Western Suburbs

  • Westville
  • Reservoir Hills
  • Pinetown
  • New Germany
  • Cowies Hill
  • Sarnia
  • Malvern
  • Queensburgh
  • Northdene
  • Escombe

How to Apply

Interested candidates are encouraged to apply for the YES Youth – Contact Centre Programme at Nedbank Umhlanga, Durban before 14 November 2025. Applications should be completed online through the official Nedbank Careers Portal by searching for Reference Number: 142948. Applicants must ensure that all required information and supporting documents, such as a certified copy of their ID and Matric certificate, are uploaded accurately. Only shortlisted candidates who meet the minimum requirements will be contacted for further assessments and interviews.

This opportunity is intended for youth who are passionate about client service, eager to learn, and committed to personal and professional development. Candidates should carefully consider their proximity to Umhlanga, as the role requires full onsite attendance and the monthly stipend is not designed to cover relocation or long-distance commuting costs. Submitting an application signifies interest in joining a reputable institution dedicated to nurturing future talent through practical work experience and meaningful skills development.

Apply Here: YES YOUTH – Contact Centre (Durban – Umhlanga)

If you meet these requirements, we look forward to hearing from you!