
Clover South Africa invites unemployed youth to apply for the Learnership Programme 2025.
Position: Call Centre Learnership
Reference Number: CLO250120-3
Job Type: Learnership
Department: Customer Service Centre
Number of Positions: 20
Location: Roodepoort, Gauteng
Job Advert Summary
Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed.
At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.
Applicants from the West Rand surrounding areas – advantageous.
Persons with disability are encouraged to apply.
Requirements
- Grade 12 or equivalent NQF4
- Grade 12 / Matric completed in the past 5 years (2020 – 2024)
- Average of 60% for English and Maths or Maths Literacy
- Computer literacy (Advanced)
- Currently unemployed.
- Applicants must not have participated in a Learnership before.
Competencies
- Proactive and action orientated
- Acts with honesty and consistency
- Maintains high standards
- Interpersonal effectiveness
- Commitment and motivation
- Collaborate with others to achieve a common objective
- Customer orientated
- Communicates effectively
- Ability to apply numerical principles
Duties and Responsibilities
Provide a high-level customer service
- Handle all inbound and outbound interactions.
- Resolve queries and complaints via the relevant stakeholders.
Capture and confirm customer orders
Capture orders accurately and on time according to the daily call list.
Inform customers of account on hold.
Confirm customer orders as per standard operations procedures.
Inform relevant stakeholders of issues pertaining to their orders.
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers).
Promote teamwork and cooperation
- Assist team members to obtain team results.
- Share the responsibility to get the job done.
- Support team values.
- Participate in team meetings.
- Take responsibility for visual management of information.
Closing Date: 28 January 2025
How To Apply
Apply Here: Call Centre Learnership X20 Posts
We are committed to Employment Equity and Transformation. Preference will be given to employees from designated groups.
Please note the following: should you not be contacted by a Clover recruiter within 4 weeks of your application, please consider your application unsuccessful.