
The City of Johannesburg invites interested and suitably qualified candidates to apply for Internship Programme 2024.
Position: Internship: Customer Care Agent
Stipend: (Qualification completed with min 360 credits): R9 531,54 pm (Basic Salary, no benefits)
Department: Transport
Branch: Marketing and Communication
Location: Old Mutual Building, 75 Helen Joseph Street
STUDENT INTERNSHIP
CIRCULAR 015/2024
Minimum Requirements:
- Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
- Only City of Joburg residents will be considered.
Primary Function:
Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery.
Key Learning Areas:
- Provide customers with accurate information about products and services offered by the
company and maintain records of customer interactions. - Provide high quality and professional query resolution that ensures customers satisfaction;
- Manage customer complaints in line with applicable standard operating procedures;
- Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
- Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
- Ensure timeous and accurate reporting of customer care related activities;
Leading Competencies:
- Customer Services Orientation skills;
- Listening skills;
- Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
- Customer complaints and resolutions skills;
- Good coordination and Organising skills;
- Good communication skills (verbal, listening and written).
Core Learning Competencies:
- Knowledge of customer complaints and resolution methodologies, process, procedures and systems.
- Knowledge of local government environment;
- Records administration related knowledge;
- Attention to detail;
- Initiative and proactiveness
Closing Date: 28 August 2024
How to apply
Apply Here: Internship: Customer Care Agent
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.
By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process.
Only shortlisted applicants will be contacted.
- This internship opportunity is applicable to youth in the Johannesburg communities, who qualifies for this internship and have never participated in an internship programme before.
- This Vacancy is open to all qualifying STUDENTS in the Johannesburg Community for a period not exceeding 18 months
- Interested applicants are invited to apply for the positions listed in the circular.
- Complete the online job application form and attach all relevant documents (Certified
Qualification/s, ID, and CV). - Applicants are advised to use Google Chrome when applying for CoJ positions.
- The City of Johannesburg reserves the right not to make an appointment.
- Appointments will be made in accordance with the COJ Employment Equity policy and People with disabilities are encouraged to apply.
- The City of Johannesburg is an equal opportunity employer.
- Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application.