The City of Johannesburg (CoJ), Office of the Ombudsman Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.
Department: Office of the Ombudsman
Branch: Intake and Registry
Designation: Internship: Intake and Registry
Remuneration:
(Qualification completed with min 360 credits): R9 960,45 pm (Basic Salary, no benefits)
Enrolled as a student) : R3 500,00 pm (Basic salary, no benefits
LOCATION: Sappi Building, 48 Ameshoff Braamfontein
STUDENT INTERNSHIP: CIRCULAR 030/2024
An internship programme is an intervention by the City of Johannesburg to address the growing demand by a tertiary institution for students to undergo on-the-job exposure, as a pre-requisite to acquire an academic qualification or as a requirement after the acquisition of academic qualification to obtain experiential training.
The City is committed to providing work-based training for students.
- This internship opportunity is applicable to youth in the Johannesburg communities, who qualifies for this internship and have never participated in an internship programme before.
- This Vacancy is open to all qualifying STUDENTS in the Johannesburg Community for a
period not exceeding 18 months - Interested applicants are invited to apply for the positions listed in the circular.
- Complete the online job application form and attach all relevant documents (Certified Qualification/s, ID, and CV).
- Applicants are advised to use Google Chrome when applying for CoJ positions.
- The City of Johannesburg reserves the right not to make an appointment.
- Appointments will be made in accordance with the COJ Employment Equity policy and People with disabilities are encouraged to apply.
- The City of Johannesburg is an equal opportunity employer.
- Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application.
Minimum Requirements:
- Grade 12/Matric plus Diploma / NQF level 6 in Business / Public or Municipal Administration.
- Only City of Joburg residents will be considered.
Primary Function:
Provide an efficient Customer service by logging and resolving reported customer or citizen complaints/ queries while meeting or exceeding targets set by the Office of the Ombudsman and the City of Johannesburg. Ensure that all complaints meet the POPIA and Records management standards.
Key Learning Areas:
- End to end intake process.
- Interrogate complains adequately, expertly, and empathetically using all necessary resources available to resolve complaints at first contact.
- Log all complaints queries onto the Case Management system according to Office of the Ombudsman set standards;
- Take ownership of all complaints logged and manage the residents and / or customer’s expectations, according to the Office of the Ombudsman set standards;
- Present all new complaints with clear recommendation to the assessment committee in the weekly assessment meeting.
Core Competencies:
- Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
- Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.
Closing Date: 18 December 2024
How To Apply
Please take note that only online applications will be considered. Please apply by using the following link below:
Apply Here: Internship: Intake and Registry
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.
By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process.
Only shortlisted applicants will be contacted
