The Road Traffic Infringement Authority (RTIA) is inviting applications from suitably qualified candidates for 15 Call Centre Agent positions on a three-year fixed-term contract. This opportunity is ideal for individuals with excellent communication, customer service, administration, and computer skills who are looking to build a career in the public sector.
Successful candidates will be responsible for assisting members of the public and stakeholders by providing information related to the Administrative Adjudication of Road Traffic Offences (AARTO) Act, handling telephone and email enquiries, processing documentation, and ensuring that all customer queries are managed professionally and efficiently.
Applicants who have experience in call centre operations, data capturing, and office administration are encouraged to apply before the closing date.
Job Summary
- Position: Call Centre Agent
- Number of Posts: 15
- Reference Number: CCA/RTIA/2026
- Job Level: Level 5
- Salary: R237,453 per annum
- Contract Type: Three (3) Year Fixed-Term Contract
- Location: South Africa
- Closing Date: 03 August 2026
About the Road Traffic Infringement Authority (RTIA)
The Road Traffic Infringement Authority (RTIA) is a public entity responsible for administering and supporting the implementation of the Administrative Adjudication of Road Traffic Offences (AARTO) Act in South Africa.
The Authority works to promote responsible road user behaviour by ensuring that traffic infringements are managed fairly and efficiently while improving road safety across the country.
The Call Centre plays a critical role by assisting motorists, issuing authorities, and members of the public with information relating to AARTO procedures, applications, traffic infringement processes, and administrative enquiries.
Minimum Educational Requirements
Applicants must possess:
- Matric Certificate (NQF Level 4)
Minimum Experience Required
Suitable candidates should have experience in one or more of the following areas:
- Administration support services
- General office administration
- Data capturing
- Call centre operations
- Customer service
- Handling telephone enquiries
- Office support services
Experience within a public service environment will be advantageous.
Knowledge of the Administrative Adjudication of Road Traffic Offences (AARTO) Act will serve as an added advantage but is not compulsory.
Required Skills and Competencies
Applicants should demonstrate the following competencies:
- Computer literacy
- Excellent verbal communication skills
- Good written communication skills
- Strong interpersonal skills
- Customer service orientation
- Administrative skills
- Ability to capture information accurately
- Good organisational skills
- Ability to multitask
- Professional telephone etiquette
- Ability to work under pressure
- Time management skills
- Attention to detail
- Problem-solving ability
- Teamwork
- Ability to maintain confidentiality
Key Responsibilities
Successful candidates will be expected to provide professional call centre services relating to AARTO matters.
The duties include:
Agency Matters
- Receive telephone calls from members of the public.
- Respond to customer email enquiries.
- Handle fax enquiries.
- Escalate matters to the relevant sections within the Agency.
- Advise callers regarding the status of representation applications.
- Inform callers about instalment applications.
- Provide updates regarding revocation of enforcement order applications.
- Explain AARTO procedures to callers.
- Guide applicants on documents required for different applications.
- Provide accurate information relating to AARTO services.
- Ensure customer enquiries are handled professionally.
- Maintain quality customer service standards.
Issuing Authority Matters
Successful candidates will also be responsible for:
- Assisting callers regarding election to be tried in court submissions.
- Providing updates on driver nomination requests.
- Assisting with enquiries relating to issuing authorities.
- Providing information regarding special AARTO arrangements.
- Printing incoming faxes received through the AARTO fax-to-email facility.
- Acknowledging instalment applications.
- Recording representations on the NCR as prescribed.
- Processing revocation of enforcement order applications.
- Distributing applications to the relevant RTIA sections.
- Ensuring documents reach the correct departments.
- Maintaining accurate administrative records.
What RTIA Looks For
The Authority is looking for individuals who enjoy working with people and have a passion for providing quality customer service.
Successful applicants should be able to communicate confidently with members of the public while remaining patient and professional, even in demanding situations.
The role requires excellent listening skills, the ability to understand customer concerns, and the willingness to provide accurate information regarding AARTO services and processes.
Candidates should also be comfortable using computers throughout the working day and must be able to capture information accurately while handling customer enquiries.
Why Consider This Opportunity?
This fixed-term contract provides valuable public sector experience in customer service and administration.
The position offers an opportunity to:
- Gain experience within a national government entity.
- Build call centre and customer service skills.
- Develop administration and data capturing experience.
- Learn about the AARTO Act and traffic infringement administration.
- Work in a professional office environment.
- Improve communication and problem-solving skills.
- Expand knowledge of government administrative processes.
- Enhance career prospects in customer service and public administration.
Documents Required
Applications must include the following:
- Letter of application
- Recent Curriculum Vitae (CV)
- Certified copy of qualifications
- Certified copy of South African Identity Document
Applications that are incomplete or missing the required supporting documents will not be considered.
Important Application Information
Due to the anticipated high volume of applications, individual acknowledgements will not be issued.
Applicants who do not receive any feedback within three (3) months after the closing date should regard their application as unsuccessful.
Only shortlisted candidates may be contacted during the recruitment process.
Late applications will not be accepted.
Applications that do not meet the minimum requirements may not be considered.
Employment Equity
The Road Traffic Infringement Authority is committed to employment equity and creating a diverse workforce.
Applications are particularly encouraged from:
- Youth
- Women
- Persons living with disabilities
Internal employees who meet the minimum requirements are also encouraged to submit applications.
How to Apply
Submit the following documents:
- Letter of application
- Recent Curriculum Vitae (CV)
- Certified copy of qualifications
- Certified copy of Identity Document
- Email Applications To: [email protected]
Ensure that all required supporting documents are attached before submitting the application.
Closing Date: 03 August 2026
Applications received after the closing date or submitted without the required supporting documents will not be considered.
Candidates who meet the minimum requirements are encouraged to submit their applications before the deadline to avoid last-minute delays.
