Mercedes-Benz Financial Services South Africa (MBFS SA) is inviting applications for the position of Administrator: Maturities. This full-time opportunity is based in Pretoria, Gauteng, and offers experienced professionals the chance to build a rewarding career within one of South Africa’s leading automotive financial services providers.
The successful candidate will become part of the Operations department, supporting customers through the end-of-term vehicle finance process while ensuring exceptional customer service and operational excellence. Candidates with experience in financial services, banking, insurance, collections, or asset-based finance are encouraged to apply before the closing date.
Job Details
- Position: Administrator: Maturities
- Department: Operations
- Industry: Finance, Leasing and Banking
- Job Type: Full-time
- Location: Pretoria, MBSA Place, 210 Aramist Avenue, Gauteng
- Reference Number: MER00046WY
- Start Date: Immediately
- Closing Date: 11 August 2026
About the Position
The Administrator: Maturities plays a key role in managing the complete end-of-term process for customers with Agility vehicle finance contracts. The position focuses on delivering a smooth customer journey from the initial end-of-contract engagement through vehicle return, inspections, settlement of charges, and completion of all maturity-related activities.
This position serves as the primary point of contact for customers approaching the end of their finance agreements. Responsibilities include coordinating inspections, managing communication with dealerships, resolving customer queries, administering end-of-term charges, and ensuring all contractual obligations are fulfilled.
The successful candidate will also collaborate with several internal departments and external partners to ensure that every maturity case is completed efficiently while maintaining compliance with company policies and industry regulations.
Key Responsibilities
The Administrator: Maturities will oversee a wide range of operational and customer service responsibilities.
Customer End-of-Term Management
The successful applicant will manage customers whose Agility contracts are approaching maturity. This includes guiding customers through available end-of-term options and ensuring they understand each step of the process.
Responsibilities include:
- Managing the complete maturity process from beginning to end.
- Acting as the main contact for customer enquiries and concerns.
- Explaining available end-of-term options.
- Providing guidance on contractual obligations.
- Ensuring customers understand vehicle return requirements.
- Communicating excess mileage charges where applicable.
- Explaining fair wear and tear standards.
- Addressing customer complaints professionally.
- Maintaining regular communication throughout the maturity journey.
Vehicle Inspection Coordination
Vehicle inspections form an important part of the maturity process. The Administrator: Maturities will coordinate inspection activities with DEKRA while ensuring customers receive accurate information regarding inspection outcomes.
Key duties include:
- Scheduling voluntary pre-inspections.
- Coordinating inspection appointments.
- Reviewing inspection reports.
- Explaining inspection findings to customers.
- Assisting customers in understanding possible repair options.
- Resolving inspection-related disputes.
- Ensuring inspection documentation is completed accurately.
Vehicle Grounding and Dealership Coordination
The position requires regular communication with Mercedes-Benz dealerships throughout the vehicle return process.
Responsibilities include:
- Coordinating vehicle grounding.
- Liaising with dealership representatives.
- Ensuring returned vehicles meet company procedures.
- Monitoring vehicle return activities.
- Confirming all required documentation has been completed.
- Resolving operational challenges affecting vehicle returns.
- Recording customer and dealership interactions accurately.
Administration of End-of-Term Charges
Another important responsibility involves calculating and managing charges that may arise at the conclusion of finance agreements.
These duties include:
- Reviewing final inspection reports.
- Assessing excess mileage charges.
- Determining vehicle damage charges.
- Verifying charges against contractual terms.
- Preparing customer billing.
- Responding to billing enquiries.
- Supporting dispute resolution.
- Capturing billing information accurately within company systems.
Stakeholder Management
Strong stakeholder management skills are essential for success in this position. Daily interaction will take place with various departments and external partners to ensure seamless customer service.
Stakeholders include:
- Direct Sales Team
- Mercedes-Benz dealerships
- DEKRA
- Customer Service teams
- Collections teams
- Internal operational departments
Additional responsibilities include participating in continuous improvement initiatives, reporting recurring operational issues, providing customer feedback, preparing portfolio reports, and handling ad hoc administrative duties such as fee or charge waivers where required.
Required Qualifications
Applicants should meet the following minimum educational requirements:
- Matric or Grade 12.
- Relevant industry experience.
- Additional financial services qualifications will be advantageous.
The following accreditations will be considered beneficial:
- National Credit Act (NCA)
- Financial Intelligence Centre Act (FICA)
- Financial Advisory and Intermediary Services (FAIS)
Experience Requirements
Suitable candidates should possess:
- Two to three years of experience within the Financial Services industry.
- Experience in Banking, Insurance, or Asset-Based Finance.
- Experience within legal collections or financial collections environments will be advantageous.
- Practical understanding of customer account management.
- Experience working with contractual obligations and financial administration.
Candidates with previous exposure to vehicle finance or automotive financial services may have an additional advantage.
Knowledge Required
The ideal applicant should demonstrate sound knowledge of:
- Asset-based finance.
- Vehicle finance products.
- Financial services operations.
- Applicable legislation governing finance agreements.
- Litigation processes relating to asset-based finance.
- Customer service principles.
- Administrative procedures.
- Compliance requirements.
An understanding of contractual obligations and financial regulations will support effective performance in this role.
Skills and Competencies
Mercedes-Benz Financial Services South Africa is looking for candidates who possess strong interpersonal and administrative abilities.
Essential skills include:
- Excellent communication skills.
- Customer service orientation.
- Planning and organisational ability.
- Conflict management.
- Negotiation skills.
- Strong problem-solving ability.
- Business acumen.
- Adaptability.
- Assertiveness.
- Teamwork.
- Positive attitude.
- Computer literacy, including Microsoft Office.
- Attention to detail.
- Ability to manage multiple priorities.
- Professional interpersonal skills.
Candidates who enjoy interacting with customers while managing detailed administrative processes are likely to succeed in this position.
Working Environment
The Operations department offers an environment where employees contribute to delivering excellent customer experiences throughout the vehicle finance lifecycle.
The role requires collaboration across multiple business functions while maintaining high standards of customer satisfaction and operational compliance. Daily responsibilities involve balancing customer service, administration, coordination, and problem-solving in a fast-paced financial services environment.
Individuals who are organised, customer-focused, and comfortable working with various stakeholders will find this position particularly rewarding.
Career Development
Mercedes-Benz Financial Services South Africa is recognised as one of the leading employers within the automotive financial services sector. Employees have access to professional development opportunities, recognition programmes, and career growth initiatives designed to support long-term success.
The organisation promotes continuous learning while encouraging employees to develop both technical expertise and leadership capabilities. Professionals seeking stability, career progression, and exposure to a globally recognised automotive finance brand may find this opportunity attractive.
Employment Equity
Mercedes-Benz Group of Companies South Africa is an equal opportunity employer. Recruitment will take place in accordance with the company’s Employment Equity Plan and the Employment Equity Act.
Foreign nationals applying for the position must possess a valid work visa or work permit in line with the provisions of the Immigration Act 13 of 2002.
Shortlisted candidates may be required to participate in an Assessment Centre as part of the recruitment process.
Application Process
Interested candidates should submit applications through the official Mercedes-Benz careers portal before the closing date.
Applications sent via email will not be considered. The email address listed in the vacancy is reserved exclusively for enquiries relating to this specific recruitment process.
Applicants are encouraged to ensure that all information provided is accurate and complete before submitting an application.
Closing Date
The closing date for applications is 11 August 2026.
Candidates interested in joining Mercedes-Benz Financial Services South Africa as an Administrator: Maturities should apply before the deadline to avoid missing this career opportunity.
How to Apply
Apply Here: Administrator: Maturities
