APEXU invites applications from motivated and ambitious young South Africans for the National Certificate: Contact Centre Support (NQF Level 2) Learnership Programme. This opportunity is designed for individuals who are eager to gain valuable workplace experience while working toward a nationally recognized qualification. The programme combines practical workplace training with structured learning, helping participants develop the skills and knowledge needed to build a successful career in the customer service and contact centre industry.
This learnership is ideal for candidates under the age of 35 who have completed Grade 12 and are confident, professional, and willing to learn. A market-related stipend will be provided to successful participants throughout the programme. Candidates living near Diepsloot, Alexandra, Riverside, Cosmo City, or Randburg are encouraged to apply to support reliable attendance during the workplace training component.
Position: Learnership Opportunity – National Certificate – Contact Centre Support (NQF Level 2)
Location: Gauteng, South Africa
Job Type: Learnership
Stipend: Market-related stipend provided
Closing Date: 31 July 2026
Applications are invited from motivated and ambitious young South Africans interested in building a career in the customer service and contact centre industry. The National Certificate: Contact Centre Support (NQF Level 2) Learnership provides an excellent opportunity to gain practical workplace experience while completing a nationally recognized qualification.
This programme is suitable for individuals who enjoy communicating with people, solving problems, and working in a professional business environment. Successful candidates will participate in structured workplace learning combined with theoretical training designed to develop the knowledge and skills required for a career in customer support and contact centre operations.
The learnership is intended for energetic, enthusiastic, and professional candidates who demonstrate the potential to succeed in a fast-paced corporate environment. A market-related stipend will be paid for the duration of the programme.
This opportunity offers valuable exposure to the daily operations of a professional contact centre while helping participants build the experience required for future employment opportunities.
About the Learnership
The National Certificate: Contact Centre Support (NQF Level 2) is designed to prepare learners for entry-level positions within the customer service and business process outsourcing (BPO) industry. Participants will receive structured training covering both theoretical knowledge and practical workplace experience.
Throughout the programme, learners will develop communication skills, customer service techniques, telephone etiquette, conflict resolution abilities, administrative skills, and an understanding of business operations within a contact centre environment.
Practical workplace exposure allows participants to apply classroom knowledge in real work situations while learning from experienced professionals.
The programme is suitable for candidates seeking to establish a long-term career in customer service, administration, sales support, call centres, help desks, and other client-facing roles.
Minimum Requirements
Applicants must satisfy the following requirements before submitting an application:
- Be younger than 35 years of age.
- Have completed Grade 12 (Matric).
- Demonstrate good academic performance.
- Possess strong communication skills.
- Be confident, professional, and well-spoken.
- Show enthusiasm and willingness to learn.
- Demonstrate resilience and strong cognitive ability.
- Have a positive attitude and excellent interpersonal skills.
- Strong Mathematics results will be considered an added advantage but are not compulsory.
Preferred Experience
Although previous work experience is not mandatory, preference may be given to candidates who have at least one year of experience in a corporate or professional working environment.
Relevant experience may include:
- Customer service
- Reception
- Retail customer support
- Administration
- Office assistant duties
- Sales support
- Contact centre experience
- Front desk operations
Candidates without previous corporate experience are still encouraged to apply if all other requirements are met.
Location Requirements
Reliable attendance during the workplace training component is important. Preference may therefore be given to candidates living close to the workplace.
Applicants residing in or near the following areas are encouraged to apply:
- Diepsloot
- Alexandra
- Riverside
- Cosmo City
- Randburg
Living close to the workplace can reduce transport challenges and support consistent attendance throughout the learnership.
Key Skills
Successful candidates should possess the following qualities:
- Excellent verbal communication
- Good listening skills
- Professional attitude
- Positive personality
- Customer-focused mindset
- Ability to work independently
- Ability to work within a team
- Strong problem-solving skills
- Good time management
- Willingness to accept feedback
- Ability to remain calm under pressure
- Basic computer literacy
- Professional telephone etiquette
- Commitment to continuous learning
Training Outcomes
Participants can expect to gain valuable workplace knowledge in areas such as:
- Contact centre operations
- Customer service excellence
- Complaint handling
- Telephone communication
- Business communication
- Administrative procedures
- Customer relationship management
- Workplace professionalism
- Team collaboration
- Data capturing
- Record keeping
- Time management
- Workplace ethics
- Health and safety awareness
- Problem-solving techniques
These skills are highly transferable and can improve employability across multiple industries.
Selection Process
Only shortlisted applicants may be invited to continue with the recruitment process.
Shortlisted candidates may be required to complete a behavioural assessment to evaluate workplace suitability and overall potential.
Employment equity considerations will apply during the recruitment process. Selection will focus on identifying candidates who demonstrate the ability, commitment, professionalism, and potential to successfully complete the learnership programme.
Meeting the minimum requirements does not automatically guarantee selection or appointment.
Benefits of the Learnership
Successful candidates will receive several valuable benefits, including:
- Nationally recognized NQF Level 2 qualification.
- Structured workplace training.
- Practical industry experience.
- Exposure to professional corporate environments.
- Development of customer service skills.
- Improved communication abilities.
- Career development opportunities.
- Increased employability.
- Professional mentorship.
- Market-related monthly stipend.
Completing this programme can strengthen a candidate’s CV and provide a competitive advantage when applying for future employment opportunities within the customer service, business process outsourcing, administration, and corporate sectors.
Documents Required
Applicants should prepare the following supporting documents before submitting an application:
- Updated Curriculum Vitae (CV)
- Certified copy of South African ID
- Certified copy of Grade 12 (Matric) certificate
- Any additional qualifications (if applicable)
- Supporting documents relevant to previous work experience (if available)
Submitting clear and complete documentation may assist during the application review process.
How to Apply
Interested candidates should submit an updated CV together with all supporting documents via email.
Email Address: [email protected]
Applications submitted after the closing date may not be considered.
Closing Date: 31 July 2026
Applicants are encouraged to submit their applications as early as possible to avoid last-minute delays. Before sending an application, ensure that all required supporting documents are attached and that contact details included in the CV are current and accurate.