Call Centre Learnership Programme – Clover South Africa

ByRainbow Time

Clover SA invites unemployed youth to apply for the Learner: CSC (Call Centre Learnership) opportunity based in Roodepoort, Gauteng. Successful applicants will be placed at Clover’s Call Centre in Constantia Park and will also attend structured classes as part of the learnership programme. This opportunity allows participants to gain practical call centre experience while working toward a recognised NQF qualification in a professional, world-class customer service environment. Applicants from the West Rand and surrounding areas will be at an advantage, and persons with disabilities are encouraged to apply.

The learnership is open to candidates who have completed Grade 12 or an equivalent NQF Level 4 qualification within the past five years (2021–2025), with a minimum average of 55% in English and Maths or Maths Literacy. Applicants must be currently unemployed, computer literate, and must not have participated in a learnership before. Key responsibilities include handling inbound and outbound calls, resolving customer queries, capturing customer orders accurately, promoting Clover products, and working collaboratively within a team to deliver excellent customer service.

Job Details

Job Type: Learnership
Reference Number: CLO260120-2
Number of Positions: 15
Department: Customer Service Centre
Job Category: Customer Service
Location: Roodepoort, Gauteng, South Africa
Closing Date: 30 January 2026

Job Advert Summary

Clover is inviting young and motivated individuals to apply for the Call Centre Learnership Programme. Successful learners will be based at Clover’s Call Centre offices in Constantia Park, Roodepoort, while also attending formal classes as part of the programme.

This learnership offers an excellent opportunity to gain practical call centre experience and achieve a recognized NQF qualification in a world-class customer service environment.

Applicants from the West Rand and surrounding areas will have an advantage.
Persons with disabilities are strongly encouraged to apply.

Minimum Requirements
  • Grade 12 / Matric or equivalent (NQF Level 4)
  • Matric completed within the last 5 years (2021–2025)
  • Minimum average of 55% in English and Maths or Maths Literacy
  • Advanced computer literacy
  • Currently unemployed
  • Must not have participated in a learnership before
Competencies
  • Proactive and action-oriented
  • Honest, reliable, and consistent
  • Maintains high standards of work
  • Strong interpersonal skills
  • Committed and motivated
  • Ability to work well with others
  • Customer-focused mindset
  • Effective communication skills
  • Ability to apply numerical principles
Duties and Responsibilities
  • Deliver high-quality customer service
  • Handle inbound and outbound customer calls
  • Resolve customer queries and complaints through relevant stakeholders
  • Capture and confirm customer orders accurately and on time
  • Inform customers when accounts are on hold
  • Confirm orders according to standard operating procedures
  • Communicate order-related issues to relevant departments
  • Sell Clover and Principal products according to customer ranges
  • Promote and offer new or additional products, including features and promotions
  • Encourage teamwork and cooperation
  • Assist team members to achieve shared goals
  • Participate actively in team meetings
  • Take responsibility for visual management of information
Employment Equity

Clover is committed to Employment Equity and Transformation. Preference will be given to candidates from designated groups.

Important Notice:
If you are not contacted by a Clover recruiter within 4 weeks of submitting your application, please consider your application unsuccessful.

How to Apply

Interested candidates should submit their applications before the closing date of 30 January 2026, quoting the reference number CLO260120-2. Applications must include a detailed CV and certified copies of a Grade 12 certificate and South African ID. Only shortlisted candidates will be contacted for further assessments and interviews as part of the selection process.

Applicants are advised to ensure that all required documents are submitted and that the information provided is accurate and complete. If no communication is received from a Clover recruiter within four weeks after the closing date, the application should be regarded as unsuccessful.

Apply Here: Learner: CSC (Call Centre Learnership)