Learnership Programme – Bidvest Insurance

ByRainbow Time

Bidvest Insurance is pleased to invite qualified individuals to apply for our exciting Learnership Programme. This opportunity is designed to equip you with practical skills and knowledge in the insurance sector. Successful applicants will gain hands-on experience and comprehensive training to advance their careers. We encourage motivated and dedicated candidates with a passion for learning to apply. This programme is ideal for those seeking to build a strong foundation in insurance and grow within a reputable company. Don’t miss the chance to join a dynamic team that values development and career progression.

Position: Learnership Programme
Location: Durban, KwaZulu-Natal

About Bidvest Insurance
  • Purpose: To protect everyday South Africans against foreseeable events and financial losses, contributing to a better South Africa.
  • Operations: Provides niche value-added products through:
  • Direct Channel: Via call centres.
  • Affinity Channel: Through distribution network partnerships.
  • Values: Bidvest Insurance emphasizes a “BE’VOLUTION,” living its values daily to benefit colleagues, customers, partners, stakeholders, and the environment.
  • Career Opportunities: As part of the Bidvest Group, one of South Africa’s leading services, trading, and distribution groups, career growth is limited only by imagination.
Position Overview

The Learnership Programme focuses on gathering information (telephonically or via email) for accurate assessment of Value Added Product Claims.

Key Responsibilities and Duties
  • Customer Service:
  • Deliver exceptional service and customer experience for queries related to claims and policy benefits.
  • Manage telephonic queries professionally and efficiently.
  • Embed the principles of Treating Customers Fairly (TCF) in all interactions.
  • Claims Processing:
  • Capture claims accurately and confirm the validity of claim information.
  • Verify policy status and premium payments to facilitate claim processing.
  • Obtain and attach required supporting documentation to the claims administration system.
  • Process refunds to clients, dealers, or finance houses when necessary.
  • Process payments to clients and suppliers as required.
  • Query Management:
  • Handle queries from policyholders, suppliers, and internal stakeholders.
  • Resolve queries requiring intervention or correction in a timely manner.
  • System Updates:
  • Document all interactions and developments on the claims administration system.
  • Update policy information when changes occur.
  • Correspondence:
  • Communicate claims outcomes and requirements for future claims to clients.
Qualifications
  • Matric (required).
  • Computer literacy (essential).
Knowledge and Skills
  • General administrative experience.
  • Customer service experience.
  • Excellent communication and interpersonal skills.
Submissions
  • How to Apply: Submit your CV to [email protected].
  • Preference: Given to PDI (Previously Disadvantaged Individuals) candidates in line with Employment Equity (EE) goals.
  • Response Time: If you do not hear back within 2 weeks of application, consider your application unsuccessful.
  • FSP Status: Bidvest Insurance is an authorised Financial Services Provider (FSP 46395).
Additional Notes
  • Bidvest Insurance values a young, energetic team that challenges convention and builds long-term relationships with stakeholders.
  • The company is committed to its customers, partners, and staff, fostering an environment for growth and innovation.