FAIS Ombud: Graduate Training Programme 2025/2026

ByRainbow Time

The FAIS Ombud invites applications from suitably qualified candidates for its 12-month Client Care Graduate Training Programme. This programme offers an excellent opportunity for graduates to develop essential skills in client care, dispute resolution, and regulatory compliance within a dynamic and supportive environment.

Programme Details:

  • Position: Client Care Graduate Training Programme X2 Posts
  • Duration: 12 months.
  • Structure: Trainees work under a dedicated mentor, assigned to the Client Department, with exposure to competency-based training.

  • Benefits:
  • Work in a target-driven environment resolving public complaints against financial service providers in a fair, informal, economical, and expeditious manner.
  • Collaborate with experienced lawyers, financial planners, investigators, and negotiators.
  • Be part of a statutory office and mentorship programme.
  • Key Responsibilities:
  • Register new complaints.
  • Assess if complaints fall under the FAIS Act or Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
  • Guide complainants on jurisdiction eligibility.
  • Extract complaint details and request additional information as needed.
  • Refer non-jurisdictional complaints to relevant entities.
  • Liaise with complainants and financial service providers.

Application Requirements:

  • South African citizen with a valid ID.
  • Office Administration Diploma (NQF 6).
  • Passion for public service and interest in the financial sector.
  • Strong academic background.
  • Ability to work in a stressful, deadline-driven environment and willingness to work extra hours.
  • Energetic, self-driven, and computer literate.

Application Process:

  • Apply by 15 August 2025 at https://faisombudjobs.mcidirecthire.com/.
  • Inquiries: Contact Ms. Gontse Setseta at 012 762 5000.
  • Only shortlisted candidates will be contacted.
  • Recommended candidates undergo a comprehensive background check, including security screening and credential verification.

Additional Notes:

  • FAIS Ombud is an equal opportunity employer adhering to its Employment Equity Policy.
  • The organization reserves the right not to appoint if no suitable candidate is identified.